ausiaagencies
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Genders

Unisex

Men

Women

Kids

 

Color

Aqua

Beige

Black

Blue

Bottle

Brown

Charcoal

Gold

Green

Grey

Khaki

Maroon

Navy

Orange

Pink

Purple

Red

Royal

Sand

Sky

Sliver

Teal

White

Yellow

 

Fabric

100% cotton

Cotton Lycra

Cotton Rich

100% Polyester

Cotton Blend

Polyester Blend

 

Newsletter

FAQs

We're always happy to hear from you, but we know that sometimes you just want an answer. Here is a collection of answers to the most often asked questions. If you can't find what you're looking for, please email us to let us know.

 

Q. Do you sell Uniforms direct to the public?

Yes, we are an Online wholesaler selling to the general public and also we provide Uniforms and Work Wear to business organisations, government departments, industries, sporting clubs, churches, educational institutions and associations.

Q. Do you have a Uniform Store I can visit?

No, we are an Online store only at this stage. This keeps our overheads and prices low. Our warehouses are not open to the public.

Q. Does the price include GST?

Yes, all prices on our website and quoted are inclusive of GST.

Q. Where are you based?

We are based in Perth, Western Australia.

Q. Is there a Minimum Order?

Not for plain clothing (items ordered without decoration such as embroidery). For items with decoration there are minimums, please see our logo options section for more information. If you wish to order below the minimum, please contact us for pricing.

Q. Do you offer Discounts for Bulk Orders?

If you have a large order, or bulk ordering requirements please contact us for a quote.

Q. Can I get a Uniform Sample?

Due to the hundreds of requests we receive a year, we are unable to supply free samples.

  • ALL SAMPLES MUST BE PURCHASED – no samples will be dispatched unless invoiced and fully paid for - THESE MAY BE RETURNED FOR DECORATION IF REQUIRED;
  • All samples are sent out as per the listed price plus our minimum delivery fee of $10.00-15.00+GST

Q. How to measure?

Please see our size guide section for more details.

Q. How much is Shipping/Delivery?

Ausia Agencies is Direct dispatch only - each producer has a minimum delivery and handling fee of $15.00 + gst , please note if you order from more than one producer each will have a delivery fee - these are determined by the size of the order and the delivery location. No orders will be accepted by phone. All Orders must be in writing via fax/email.

Q: How long will Shipping/Delivery take?

We ship express where possible to ensure your Uniforms are delivered  to you as promptly as possible.

  • For stock orders not requiring decoration, your items will generally be delivered within 1 week.
  • Orders that require decoration (Embroidery or Screen printing or Heat Press) are a minimum 2 weeks with an estimated shipping & delivery time of up to 4 weeks from date of order, due to the process of artwork and production. Any unforeseen (and unlikely) delays over this period will be advised.
  • Sublimated Apparel is custom made and is generally 4-6 weeks for manufacture and delivery.

Q. Can I order Uniforms via phone, or email?

All Orders must be in writing via email or fax. No orders will be accepted by phone.

Q. Should I choose Screen printing or Embroidery or Heat Press?

This will depend on the application and the look you are aiming for. If you are unsure and require advice please see our logo options section for more information or contact us and we will be happy to advise!

Q. Will I be able to see a sample of an item with my Embroidery or screen-printing before I order?

When you place your order and supply your artwork (refer to logo optionsfor more info) with embroidery you will be emailed a sample to approve within 2 working days. With screen-printing no digital image is generated, however our printing services are of a high quality and your garments will be decorated to match your artwork. Mock Ups can be provided on request.

Q. How much does it cost to have my logo added to your Uniforms?

Please refer to logo options for pricing on embroidery and screen printing. Prices are also listed on every item that you can add embroidery or screen-printing.
If you require less than our stated minimums or your logo is a nonstandard logo, or you are not sure how to proceed, please contact us and we will work with you, to assist you to select the best option for your Uniform requirements.

Q. What payment types do you accept? 

We accept payment by Master Card, Visa, Paypal, Direct Bank Deposit only.

No Cash on Delivery (COD).

Q. Why can't you ship to P.O. boxes?

The major carriers are not permitted to ship to P.O. Boxes due to federal regulations. We use major carriers to provide you with the highest level of service and assurance possible.

Q. Do I have to sign for my shipment when it arrives?

Yes you do. This enables the carrier to verify if your order has been delivered correctly unless authority leave given.

Q. What happens after I place my order?

1. Upon placing your order you will receive an e-mail confirmation.
2. One of our customer service representatives reviews your order to make sure your information is correct and that all the items you've requested are available for immediate shipment.

Q. The item I ordered last week just went on sale!

Occasionally, we adjust the pricing on items. Unfortunately, we do not offer a price guarantee, so we can't provide a partial refund for an item that goes on sale after you purchased it.

Q. How can I check the status of my order?

 Email us by using track my order.

Q. How can I track my shipment?

 In most cases we can do it for you but you may call the carrier yourself with the Consignment Note details.

Q. What happens if an item is backordered?

We do everything possible to ensure that our thousands of styles, sizes, and colors are in-stock and ready-to-ship. However, sometimes demand outpaces supply and we fall short. In these rare circumstances we will notify you by e-mail that an item in your order is backordered. The backordered item will be shipped as soon as it becomes available.

Q. How can I ask a question about ordering?

Questions about our products? Worried about the order? Want to check the status of your order? Reach out and talk to us anytime by mail, phone.

 

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